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Customer Service Specialist
2 months ago
Job Title: Customer Service Specialist
Job Summary:
We are seeking a highly skilled Customer Service Specialist to join our Service Department at Talent Finder Jobs. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Dealing with and managing customer technical enquiries
- Organising service visits with the Managing Director and keeping the service schedule up to date
- Accessing and managing the technical drawings for service visits
- Preparation and delivery of brief sheets for service sheets
- Managing the spares and modified equipment that are required for service visits
- Ensuring that the service engineers have all spares, technical drawings, modified equipment, tools and transport for the successful completion of a service visit
- Preparing service contracts for machines and assisting the Managing Director with the implementation of the service contract agreements
- Assisting the Customer Spares Co-ordinator with the sales of spares to customers
What We Offer:
- 23 days annual leave plus bank holidays
- Contributory pension scheme
