Infrastructure Management Specialist

2 days ago


Southampton, Southampton, United Kingdom BUUK Infrastructure No 2 Limited Full time
Job Title:

Contact Centre Team Manager

About the Role:

We are seeking a highly skilled Contact Centre Team Manager to lead our customer service team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.

The ideal candidate will have experience in managing contact centre teams, with a strong focus on customer service, employee engagement, and performance metrics.

In this role, you will oversee daily operations, develop and implement strategies to improve customer satisfaction, and collaborate with other departments to achieve business objectives.

Key Responsibilities:
  • Lead and manage a high-performing contact centre team
  • Develop and implement customer service strategies to drive business growth
  • Monitor and analyse customer feedback and complaints
  • Collaborate with other departments to achieve business objectives
Requirements:

To be successful in this role, you will need:

  • Proven experience in managing contact centre teams
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:

Becoming a part of BUUK Infrastructure No 2 Limited means you'll join a dynamic team committed to innovation and excellence. You can expect:

  • A competitive salary: £60,000 - £80,000 per annum
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • A chance to work on challenging projects that make a real impact


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