Software Technical Advisor

2 days ago


Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time
About the Role

This exciting opportunity has arisen for a talented Software Technical Advisor to join the Dynamite Recruitment Solutions Ltd team. As a Technical Support Advisor, you will play a vital role in ensuring the smooth operation of our technical support services.

Main Responsibilities
  1. Liaise with customers to identify and troubleshoot technical issues, escalating complex problems to senior colleagues when necessary.
  2. Collaborate with internal teams to implement new software releases and hardware upgrades, ensuring minimal disruption to customers.
  3. Maintain accurate records of all customer interactions using internal systems, including logging and updating calls.
Necessary Skills and Qualifications
  • A minimum of 2 years of experience in a technical helpdesk support role, preferably with exposure to SQL and database management.
  • Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines.
  • Good understanding of payment systems and processes, with the ability to analyze and resolve complex technical issues.
What We Offer
  • A competitive salary of £27,000 per annum, reflecting the company's commitment to rewarding talented individuals.
  • A comprehensive benefits package, including flexible working arrangements and access to ongoing training and development opportunities.
  • The chance to work with a dynamic and supportive team, contributing to the success of Dynamite Recruitment Solutions Ltd.


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