Front Desk Associate

15 hours ago


Cardiff, Cardiff, United Kingdom RBH Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Hotel Indigo Cardiff. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience within our hotel.

Key Responsibilities
  • Provide a warm and welcoming greeting to all guests, checking them in and out with a friendly and efficient approach.
  • Maintain accurate and up-to-date records of guest room bookings and preferences.
  • Offer expert knowledge of hotel facilities, local transport, and attractions, answering questions and providing recommendations to enhance the guest experience.
  • Respond to phone and email enquiries in a timely and professional manner.
  • Liaise with housekeeping and maintenance teams to address any guest complaints or concerns.
  • Stay up-to-date with ongoing training and development opportunities within RBH and IHG.
What We Offer
  • Discounted hotel room rates for you and your friends and family.
  • Extra days holiday for your birthday.
  • Pension.
  • Free meals on duty, saving you over £1000 per year.
About Us

RBH Hospitality Management is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in putting our people first and offer a range of benefits and opportunities to support your career development and well-being.


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