IT Infrastructure Analyst

4 weeks ago


Cardiff, Cardiff, United Kingdom Legal & General Full time
Supporting IT Service Excellence
We're seeking an experienced IT Service Analyst to join our team and contribute to the delivery of exceptional IT services. As a key member of our service desk team, you'll be responsible for managing incident tickets, resolving issues, and improving overall service quality. Your expertise in IT service management will enable you to identify areas for improvement and develop recommendations for process enhancements.

Key Responsibilities
  1. Manage incident tickets from initial contact to resolution, ensuring timely and effective issue resolution.
  2. Collaborate with internal stakeholders to gather information and resolve complex issues.
  3. Analyse and document root cause analysis for recurring issues.
  4. Develop and implement process improvements to enhance service quality and efficiency.

Requirements
To succeed in this role, you'll need:
  • Experience in IT service management, preferably with a focus on incident management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.


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