Cloud Engineer

3 days ago


Newbury, West Berkshire, United Kingdom Entrust Corporation Full time

Job Summary

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We are seeking a highly skilled Cloud Services Delivery Expert to join our team at Entrust Corporation. The successful candidate will be responsible for maintaining the applications that are provided to our customers as part of our Managed Services Operations.

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About the Role

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  • Provide 3rd line support for the MSO applications, ensuring timely resolution of customer issues and exceeding service level agreements.
  • Monitor services to ensure uptime compliance with SLAs, implementing proactive measures to prevent downtime and minimize impact on customers.
  • Design, test, and implement support infrastructure and automation tools, including configuration changes and firmware upgrades, to optimize service delivery.
  • Evaluate services against resiliency and disaster recovery requirements, ensuring business continuity and minimizing data loss.
  • Manage activities with complete integrity, adhering to the organization's policies, systems, practices, programs, and values.
  • Take part in supporting service-related issues, collaborating with fellow Cloud Service engineers to manage and optimize platforms.

Key Responsibilities

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  • Install, configure, and maintain services on both Windows and Linux-based systems.
  • Proactively identify problems using available tools and monitoring, taking corrective action to prevent downtime and minimize impact on customers.
  • Participate in regular customer-facing service updates and support issue resolutions, including duty pager support throughout the workday, as well as some evenings and weekends.
  • Ensure service documentation is developed and up-to-date, driving documentation of Standard Operating Procedure documents and adherence to change control processes.

Requirements

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  • Bachelor's degree in computer science, information systems, business administration, or equivalent experience or education required.
  • Experience in customer relationship management, application-level service monitoring, and management.
  • High Availability, High Security, Internet Data Centre experience, and the requisite rigor needed to operate in that environment.
  • Ability to obtain a Government Security Clearance, familiarity with cloud services (AWS, Azure).

Salary Range

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£60,000 - £80,000 per annum, depending on experience, plus benefits and bonuses.

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Benefits

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  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health insurance, pension scheme, and annual leave.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.

About Entrust Corporation

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Entrust Corporation is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We support customers in 150+ countries and work with a global partner network, trusted by the world's most trusted organizations.

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Contact Information

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Please submit your application through our website, including your resume and cover letter. We look forward to hearing from you



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