Customer Service Representative

2 weeks ago


Bourne, Lincolnshire, United Kingdom Diligenta Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in delivering exceptional customer service to our clients.

Key Responsibilities
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Provide empathetic and effective solutions to customer issues.
  • Work collaboratively with internal teams to ensure seamless customer service delivery.
  • Develop and maintain a deep understanding of customer needs and preferences.
  • Utilize strong communication and interpersonal skills to build strong relationships with customers and colleagues.
Requirements
  • Strong customer service experience, preferably in a call center environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and ability to maintain accurate records.
  • Proficiency in Microsoft Office applications, including Word and Excel.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to our clients, utilizing our unique technology solution to make a positive difference in the lives of millions.



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