Prison Custody Officer

We are seeking a highly motivated and empathetic Prison Custody Officer to join our team at HMP Millsike. As a key member of our staff, you will play a crucial role in maintaining the safety, security, and well-being of prisoners.

• Ensure high standards of prisoner care and support their rehabilitation.
• Conduct security checks and search procedures on prisoners, staff, and visitors.
• Promote safer custody and violence reduction.
• Assist prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals.
• Maintain high standards of security and safety while promoting a positive, restorative, and rehabilitative environment.
• Provide support and care for prisoners' physical and mental health needs.
• Use a trauma-informed approach to support prisoners' recovery and rehabilitation.
• Supervise prisoners' activities and work assignments to prevent disturbances and maintain order.
• Communicate effectively with prisoners, adapting language and style to ensure understanding.

• Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).
• Excellent communication skills.
• Ability to interact empathetically with prisoners and maintain professional boundaries.
• Commitment to maintaining high standards of safety, dignity, and diversity.
• Previous experience in a custodial or secure environment is preferred but not essential.

Mitie Care & Custody is committed to delivering exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best, and our core values drive everything we do.

• Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen.
• Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns.
• Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments.
• Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes.
• Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years.
• Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan.
• MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living.
• Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus.
• Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging.
• Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning.
• Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie.
• Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full.
• Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees.