Front of House Team Leader

2 months ago

Lyndhurst, Hampshire, United Kingdom Stonegate Group Full time

Job Summary

We are seeking an experienced Team Leader to join our Front of House team at the White Swan Inn. As a Team Leader, you will be responsible for supporting, coaching, and mentoring your team to deliver exceptional guest experiences.

Key Responsibilities

  • Support and develop your team to achieve high standards of customer service and quality.
  • Work closely with the management team to create and deliver a vision for the Front of House area.
  • Ensure compliance with company policies and procedures in the absence of management.
  • Create a welcoming atmosphere for our guests, ensuring their needs are met and exceeded.

Requirements

  • At least 18 years old, as this role involves the sale of alcohol.
  • Passion for delivering exceptional guest experiences and creating a positive team culture.
  • Ability to work flexibly and adapt to changing situations.
  • Excellent communication and interpersonal skills.

About Us

At Stonegate Group, we are proud to be the largest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands include names like Slug & Lettuce, Be At One, and Popworld. We offer a range of benefits, including flexible working, VIP entry to our venues, and award-winning development programs.

What We Offer

  • Flexible working arrangements to suit your needs.
  • VIP entry to our pubs and bars.
  • 25% off food and drink for you and your friends in over 800 sites.
  • Early access to your earned wages.
  • Award-winning development programs to help you grow your career.

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