Network and System Performance Engineer

3 days ago


Leeds, Leeds, United Kingdom Jameson Legal Full time

Jameson Legal is looking for a Network and System Performance Engineer to monitor internal systems, ensure prompt alert processing, and address incidents effectively.

About the Job:

You will lead the management of incidents through the ITSM system and other daily tasks, ensuring customer issues are resolved satisfactorily.

Main Responsibilities:
  • Overseeing the management of incidents via the ITSM system and other business activities.
  • Ensuring satisfactory resolutions for customer complaints.
  • Maintaining the team's knowledge base up-to-date.
  • Evaluating and meeting incident Operational Level Agreement (OLA) and Service Level Agreement (SLA).
  • Managing critical incidents.
  • Acting as a technical resource for the infrastructure team.
  • Delivering a high-quality service at all times.
Main Qualifications and Experience:
  • Proficiency in Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, Network Technologies (WAN/LAN), and Remote Access.
  • Experience in leadership and management roles within incident management on an ITSM system.
  • Understanding of producing comprehensive documentation for the knowledge base.
  • Deep understanding of system monitoring tools, including Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
  • A systematic approach to identifying, analyzing, and resolving complex issues.
  • Ability to remain composed under pressure while maintaining a positive attitude.

This position comes with a competitive salary package, estimated to be between £52,000 - £68,000 annually, based on qualifications and experience.



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