Network and System Performance Engineer
3 days ago
Jameson Legal is looking for a Network and System Performance Engineer to monitor internal systems, ensure prompt alert processing, and address incidents effectively.
About the Job:You will lead the management of incidents through the ITSM system and other daily tasks, ensuring customer issues are resolved satisfactorily.
Main Responsibilities:- Overseeing the management of incidents via the ITSM system and other business activities.
- Ensuring satisfactory resolutions for customer complaints.
- Maintaining the team's knowledge base up-to-date.
- Evaluating and meeting incident Operational Level Agreement (OLA) and Service Level Agreement (SLA).
- Managing critical incidents.
- Acting as a technical resource for the infrastructure team.
- Delivering a high-quality service at all times.
- Proficiency in Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, Network Technologies (WAN/LAN), and Remote Access.
- Experience in leadership and management roles within incident management on an ITSM system.
- Understanding of producing comprehensive documentation for the knowledge base.
- Deep understanding of system monitoring tools, including Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
- A systematic approach to identifying, analyzing, and resolving complex issues.
- Ability to remain composed under pressure while maintaining a positive attitude.
This position comes with a competitive salary package, estimated to be between £52,000 - £68,000 annually, based on qualifications and experience.
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Network Systems Engineer
2 weeks ago
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Network Systems Engineer Position
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Network and System Engineer
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Senior Network Systems Administrator
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Power Systems Engineer
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Network Services Engineer
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School IT Network and Systems Manager
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Network Systems Support Technician
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