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Sales Associate

2 months ago

London, Greater London, United Kingdom FRAME Full time
Job Description

**About FRAME**

FRAME is a renowned fashion brand established in 2012 by Erik Torstensson and Jens Grede. Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, blending classic design with an effortless, everyday chic aesthetic.

**Our Story**

Since its inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials. Today, FRAME is recognized globally with 15 stores in North America and 2 stores in London.

**Job Summary**

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Selfridges, Oxford Street. As a Sales Associate, you will be an essential part of a team that delivers exceptional service to our customers, growing the FRAME business and maintaining the highest retail standards.

**Key Responsibilities**

  • Deliver exceptional customer service by building rapport, sharing product knowledge, and catering to customer needs.
  • Conduct refunds and exchanges, helping customers find alternative products or offering online services.
  • Work as part of a team focused on creating a memorable customer experience, including selling, replenishing stock, organizing rails, and hosting.
  • Manage customer feedback and use it constructively to raise the bar for service, sales, and retail standards.
  • Be responsible for stock in your department, supporting with deliveries, ensuring core stock is always fully stocked, and calling out when replenishment is needed.
  • Keep the FRAME team up to date with sales, ensuring you hit weekly/monthly sales goals and push the team to achieve these targets.
  • Use your natural curiosity to stay ahead of the latest trends by expanding your knowledge of products and competitors.
  • Work on a weekly retail report to keep the FRAME team informed on weekly sales and callouts.
  • Understand and follow health, safety, and security procedures, and play an active role in preventing stock loss.

**Requirements**

  • Full-time position with flexible hours, including shift work and weekends.
  • 1-2 years of experience in a retail environment.
  • Proficiency in Excel, PowerPoint, and Microsoft Word.
  • Exceptional communication skills (written and verbal) and ability to follow up.
  • Strong organization skills and attention to detail.
  • Strong customer service skills.
  • Creative thinker and business driver.

**Ideal Candidate**

  • A great communicator who can positively engage with customers with varying needs and requirements.
  • Well-informed about the brand, product, and competitors, with the ability to share knowledge with the team.
  • A sales and service expert who can deliver exceptional service and take the initiative to provide additional services.
  • A proud shopkeeper who can maintain store standards and inspire others to deliver the same.
  • A problem solver who can adapt their approach to each individual customer.
  • Flexible and responsive to business needs, willing to take responsibility for tasks beyond the role expectation.