Customer Service Operations Professional
2 weeks ago
We are looking for a skilled Customer Service Operations Professional to enhance our team's effectiveness and efficiency.
As a key member of the Customer Operations team, you will deliver exceptional customer service and outcomes while continually improving operational processes and ensuring adherence to Unity's policies and procedures.
The role involves a range of administrative activities, including:
- Completion of daily tasks related to account opening, servicing, telephony, and high-value transactional activity, with a focus on accuracy, timeliness, and regulatory compliance.
- Evaluation of risk controls to safeguard the bank from losses and reporting suspicious activity as necessary. You will also conduct customer due diligence, remaining vigilant to mitigate the risk of money laundering and fraudulent activities.
- Audit and update customer records, ensuring all amendments are supported by authentic instructions and in accordance with Bank policies and procedures.
- Supporting the wider Bank team on projects and contributing to team meetings to enhance overall performance and efficiency.
- Effective communication with customers via telephone, email, and face-to-face interactions, providing speed, ease, certainty, and empathy.
- Performing other duties required to meet the objectives of the Bank, including providing support to other functions as needed.
Senior CSAs will be expected to:
- Attain 'Expert' level on Unity's Competency Framework, demonstrating proficiency in all tasks.
- Work within the High Value team, undertaking enhanced Aurius functions, including workflow checking and releasing payments up to specified authorisation limits.
- Coach and respond to technical queries from junior colleagues, promoting knowledge sharing and skill development.
- Work independently, with minimal supervision, identifying process improvements and resolving complex issues.
About You
We are seeking an individual with:
- Banking qualifications desirable.
- An understanding of financial services products and regulations essential.
- 2+ years of experience in the financial services sector, preferably with a similar role.
You Will Enjoy:
A competitive salary, complemented by a comprehensive benefits package, which includes a hybrid working environment that balances office time and remote work. Birmingham city centre offers numerous benefits, including easy transport links and a vibrant area, with discounted parking available in local car parks.
-
Cleaning Professional
3 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeJob SummaryWe are seeking a highly skilled and experienced Cleaning Professional to join our Leisure Operations team. As a key member of our team, you will be responsible for providing an efficient cleaning service throughout specific areas designated to you.About the RoleThis is a fantastic opportunity to work in a dynamic and supportive environment where...
-
Lift Service Professional
3 days ago
Birmingham, Birmingham, United Kingdom Professional Technical Full timeAbout UsProfessional Technical is a leading international lift engineering company offering attractive financial packages and opportunities for growth and development. We are currently seeing a well-experienced Lift Service Engineer to support us in a key area of our business covering Birmingham and surrounding areas.About the JobAs a Lift Engineer, you will...
-
Safety and Service Champion
4 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes it's people that make a community thrive. At Places Leisure, we're changing lives by creating active places and healthy people.We apply the same philosophy to our people as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a...
-
Lift Service Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom Professional Technical Ltd Full timeProfessional Technical Ltd, a renowned international lift engineering company, is seeking an experienced Lift Service Engineer to join their team in the Birmingham area. This role offers a competitive financial package and opportunities for growth and development.As a key member of the team, you will be responsible for:Effectively managing your designated...
-
Teaching Aquatics Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeAquatic Program ManagerWe are seeking a highly motivated and organized individual to join our team as an Aquatic Program Manager. In this role, you will be responsible for developing and implementing new aquatic programs and services that meet the needs of our customers.You will work closely with our team to design and deliver engaging programs, manage...
-
Customer Service Professional
4 weeks ago
Birmingham, Birmingham, United Kingdom HSBC Global Services Limited Full timeCustomer Service Advisor Job DescriptionLocation: BirminghamJob Type: Full-timeSalary: £23,205 + excellent benefitsJob Description: We are seeking a skilled Customer Service Advisor to join our team at HSBC Global Services Limited. As a key member of our contact centre team, you will be responsible for providing exceptional telephone-based customer service...
-
UK Service Operations Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom SANY UK & Ireland Full timeService EngineerWe require a talented UK Service Operations Professional to join our team in the UK. As a key member of our service team, you will be responsible for delivering exceptional customer service by carrying out breakdown repairs and routine maintenance on SANY equipment at customer sites across mid England.Key Responsibilities:Carrying out...
-
Customer Service Professional
2 days ago
Birmingham, Birmingham, United Kingdom Getting In Limited Full timeJob SummaryWe are seeking a talented Customer Service Apprentice to join our team at Getting In Limited. As a key member of our support staff, you will play a vital role in delivering exceptional customer service and meeting our service standards.About the RoleThis is an exciting opportunity to work with us and develop your skills in providing first-line IT...
-
Sales and Customer Service Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom Fashion & Retail Personnel Full timeFashion & Retail Personnel is seeking a highly motivated and results-driven Sales and Customer Service Professional to join our team in Selfridges Birmingham. As a Brand Ambassador, you will be responsible for meeting customer service and sales standards, maintaining the highest levels of customer service in the counter, and ensuring that brand standards are...
-
Customer Service Operations Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Spectos GmbH Full timeWe are looking for a highly skilled and detail-oriented Customer Service Operations Specialist to join our team in Birmingham. This is an exciting opportunity for individuals who want to work in a fast-paced environment with a strong focus on customer satisfaction.About the RoleThe successful candidate will be responsible for ensuring a smooth flow of all...
-
Customer Service Operations Representative
2 weeks ago
Birmingham, Birmingham, United Kingdom AIG Full timeBecome a Key Player in Customer Service OperationsAIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are looking for a skilled Customer Service Operations Representative to join our team.In this role, you will be...
-
Cleaning Professional
1 month ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in the community's importance. At Places Leisure, we aim to be the UK's leading health and wellbeing enabler.As a Cleaning Professional, you will provide an efficient cleaning service throughout designated areas. You will adhere to Health and Safety policies and procedures, using chemicals and...
-
Customer Service Operations Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom Quickline Couriers Full timeWe are seeking a motivated and organized individual to join our Manchester-based customer service department as a Customer Service Operations Coordinator. This is an exciting opportunity to contribute to the growth and development of our same day courier company.About Quickline CouriersQuickline Couriers is a leading provider of same day courier services in...
-
Customer Service Director
3 weeks ago
Birmingham, Birmingham, United Kingdom XC Trains Limited Full timeAs a seasoned professional in customer service management, we are seeking an exceptional leader to join our team as Customer Service Director - Birmingham Operations. This pivotal role requires a strategic thinker with outstanding leadership and communication skills to drive business objectives in a fast-paced environment.Salary:The estimated salary for this...
-
Customer Service Representative
2 months ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a vital member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...
-
Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Birmingham.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team...
-
Customer Service Liaison
4 days ago
Birmingham, Birmingham, United Kingdom Johnson Controls Full timeKey Responsibilities As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs. You will support national accounts sales channels and operational teams to deliver excellent customer service. Key tasks involve ensuring that national account customer programs are successfully...
-
Customer Service Representative
2 months ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Birmingham. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to...
-
Customer Service Professional
2 days ago
Birmingham, Birmingham, United Kingdom Advancing People Full timeAdvancing People, a leading recruitment specialist, is seeking a highly skilled Customer Service Professional to join their team. The ideal candidate will possess fluency in German and have experience working in a customer-facing environment.Main ResponsibilitiesManage inbound calls with professionalism and accuracyRespond to web enquiries in a prompt and...
-
Customer Service Representative
2 months ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative for beBee Professionals, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide product knowledge and advice to customers, while also maintaining a clean and tidy store environment.Key Responsibilities:Greet and assist customers with...