Customer Service Operations Professional

2 weeks ago


Birmingham, Birmingham, United Kingdom Unity Trust Bank Full time

We are looking for a skilled Customer Service Operations Professional to enhance our team's effectiveness and efficiency.

As a key member of the Customer Operations team, you will deliver exceptional customer service and outcomes while continually improving operational processes and ensuring adherence to Unity's policies and procedures.

The role involves a range of administrative activities, including:

  • Completion of daily tasks related to account opening, servicing, telephony, and high-value transactional activity, with a focus on accuracy, timeliness, and regulatory compliance.
  • Evaluation of risk controls to safeguard the bank from losses and reporting suspicious activity as necessary. You will also conduct customer due diligence, remaining vigilant to mitigate the risk of money laundering and fraudulent activities.
  • Audit and update customer records, ensuring all amendments are supported by authentic instructions and in accordance with Bank policies and procedures.
  • Supporting the wider Bank team on projects and contributing to team meetings to enhance overall performance and efficiency.
  • Effective communication with customers via telephone, email, and face-to-face interactions, providing speed, ease, certainty, and empathy.
  • Performing other duties required to meet the objectives of the Bank, including providing support to other functions as needed.

Senior CSAs will be expected to:

  • Attain 'Expert' level on Unity's Competency Framework, demonstrating proficiency in all tasks.
  • Work within the High Value team, undertaking enhanced Aurius functions, including workflow checking and releasing payments up to specified authorisation limits.
  • Coach and respond to technical queries from junior colleagues, promoting knowledge sharing and skill development.
  • Work independently, with minimal supervision, identifying process improvements and resolving complex issues.

About You

We are seeking an individual with:

  • Banking qualifications desirable.
  • An understanding of financial services products and regulations essential.
  • 2+ years of experience in the financial services sector, preferably with a similar role.

You Will Enjoy:

A competitive salary, complemented by a comprehensive benefits package, which includes a hybrid working environment that balances office time and remote work. Birmingham city centre offers numerous benefits, including easy transport links and a vibrant area, with discounted parking available in local car parks.


  • Cleaning Professional

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Leisure (Operations) Full time

    Job SummaryWe are seeking a highly skilled and experienced Cleaning Professional to join our Leisure Operations team. As a key member of our team, you will be responsible for providing an efficient cleaning service throughout specific areas designated to you.About the RoleThis is a fantastic opportunity to work in a dynamic and supportive environment where...


  • Birmingham, Birmingham, United Kingdom Professional Technical Full time

    About UsProfessional Technical is a leading international lift engineering company offering attractive financial packages and opportunities for growth and development. We are currently seeing a well-experienced Lift Service Engineer to support us in a key area of our business covering Birmingham and surrounding areas.About the JobAs a Lift Engineer, you will...


  • Birmingham, Birmingham, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes it's people that make a community thrive. At Places Leisure, we're changing lives by creating active places and healthy people.We apply the same philosophy to our people as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a...


  • Birmingham, Birmingham, United Kingdom Professional Technical Ltd Full time

    Professional Technical Ltd, a renowned international lift engineering company, is seeking an experienced Lift Service Engineer to join their team in the Birmingham area. This role offers a competitive financial package and opportunities for growth and development.As a key member of the team, you will be responsible for:Effectively managing your designated...


  • Birmingham, Birmingham, United Kingdom Leisure (Operations) Full time

    Aquatic Program ManagerWe are seeking a highly motivated and organized individual to join our team as an Aquatic Program Manager. In this role, you will be responsible for developing and implementing new aquatic programs and services that meet the needs of our customers.You will work closely with our team to design and deliver engaging programs, manage...


  • Birmingham, Birmingham, United Kingdom HSBC Global Services Limited Full time

    Customer Service Advisor Job DescriptionLocation: BirminghamJob Type: Full-timeSalary: £23,205 + excellent benefitsJob Description: We are seeking a skilled Customer Service Advisor to join our team at HSBC Global Services Limited. As a key member of our contact centre team, you will be responsible for providing exceptional telephone-based customer service...


  • Birmingham, Birmingham, United Kingdom SANY UK & Ireland Full time

    Service EngineerWe require a talented UK Service Operations Professional to join our team in the UK. As a key member of our service team, you will be responsible for delivering exceptional customer service by carrying out breakdown repairs and routine maintenance on SANY equipment at customer sites across mid England.Key Responsibilities:Carrying out...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job SummaryWe are seeking a talented Customer Service Apprentice to join our team at Getting In Limited. As a key member of our support staff, you will play a vital role in delivering exceptional customer service and meeting our service standards.About the RoleThis is an exciting opportunity to work with us and develop your skills in providing first-line IT...


  • Birmingham, Birmingham, United Kingdom Fashion & Retail Personnel Full time

    Fashion & Retail Personnel is seeking a highly motivated and results-driven Sales and Customer Service Professional to join our team in Selfridges Birmingham. As a Brand Ambassador, you will be responsible for meeting customer service and sales standards, maintaining the highest levels of customer service in the counter, and ensuring that brand standards are...


  • Birmingham, Birmingham, United Kingdom Spectos GmbH Full time

    We are looking for a highly skilled and detail-oriented Customer Service Operations Specialist to join our team in Birmingham. This is an exciting opportunity for individuals who want to work in a fast-paced environment with a strong focus on customer satisfaction.About the RoleThe successful candidate will be responsible for ensuring a smooth flow of all...


  • Birmingham, Birmingham, United Kingdom AIG Full time

    Become a Key Player in Customer Service OperationsAIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are looking for a skilled Customer Service Operations Representative to join our team.In this role, you will be...

  • Cleaning Professional

    1 month ago


    Birmingham, Birmingham, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the community's importance. At Places Leisure, we aim to be the UK's leading health and wellbeing enabler.As a Cleaning Professional, you will provide an efficient cleaning service throughout designated areas. You will adhere to Health and Safety policies and procedures, using chemicals and...


  • Birmingham, Birmingham, United Kingdom Quickline Couriers Full time

    We are seeking a motivated and organized individual to join our Manchester-based customer service department as a Customer Service Operations Coordinator. This is an exciting opportunity to contribute to the growth and development of our same day courier company.About Quickline CouriersQuickline Couriers is a leading provider of same day courier services in...


  • Birmingham, Birmingham, United Kingdom XC Trains Limited Full time

    As a seasoned professional in customer service management, we are seeking an exceptional leader to join our team as Customer Service Director - Birmingham Operations. This pivotal role requires a strategic thinker with outstanding leadership and communication skills to drive business objectives in a fast-paced environment.Salary:The estimated salary for this...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a vital member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Birmingham.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Key Responsibilities As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs. You will support national accounts sales channels and operational teams to deliver excellent customer service. Key tasks involve ensuring that national account customer programs are successfully...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Birmingham. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to...


  • Birmingham, Birmingham, United Kingdom Advancing People Full time

    Advancing People, a leading recruitment specialist, is seeking a highly skilled Customer Service Professional to join their team. The ideal candidate will possess fluency in German and have experience working in a customer-facing environment.Main ResponsibilitiesManage inbound calls with professionalism and accuracyRespond to web enquiries in a prompt and...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative for beBee Professionals, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide product knowledge and advice to customers, while also maintaining a clean and tidy store environment.Key Responsibilities:Greet and assist customers with...