Customer Service Operations Manager

2 days ago


Havant, Hampshire, United Kingdom Wärtsilä Full time
Company Overview

Wärtsilä is an innovative technology company that has been pushing the boundaries of engineering and technology since 1834. Our ultimate aim is to provide increased value to both our customers and society by transitioning the world towards a decarbonised and sustainable future.

Job Description

As the Customer Service Team Leader, you will act as a key representative for Wärtsilä Wartsila Defence Solutions Limited (WDSL), managing tenders, projects & orders for spare parts, new build, and retrofit or upgrade projects. You will lead a team of coordinators who provide office back-up support for the Shaft Line Solutions Sales team, ensuring sales growth and margin of WDSL portfolio.

Responsibilities
  1. Team leadership of Customer Service Coordinators supporting the WDSL global customer base.
  2. Pre-order and post-order support services including quotations, order processing, contract review, contract execution, and technical support.
  3. Supporting the Customer Service Manager with strategic business priorities.
  4. Customer contact and liaison to delivery for projects.
  5. Proactively providing exceptional customer satisfaction.
  6. Exceeding Customer Service KPIs.
  7. Contributing to WDSL S&OP and Portfolio management.
  8. Ensuring compliance with audit requirements.
Requirements
  1. A logical and ordered approach to work.
  2. A people-oriented and outgoing personality.
  3. A curious nature.
Estimated Salary

£60,000 - £80,000 per annum, depending on experience.

Benefits

We offer a comprehensive benefits package, including health insurance, pension scheme, and opportunities for career development and growth.



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