Senior Technical Support Engineer
3 weeks ago
About the Job:
We have an exciting opportunity for a skilled Senior Technical Support Engineer to join our team at Senitor Associates Limited.
Key Responsibilities:
- Provide advanced technical support to customers, resolving complex issues related to their IT infrastructure.
- Develop and implement comprehensive patching, monitoring, and maintenance strategies to ensure the stability and security of client systems.
- Collaborate with team members and customers to troubleshoot and diagnose technical issues promptly, ensuring timely resolution.
- Work with multiple technologies, including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Use ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Participate in shift-rotas during core business hours, M-F 0800 - 1800, and be part of an on-call rotation for out-of-hours support.
- Demonstrate exceptional customer service skills via phone, ticketing system, email, and face-to-face interactions.
- Ensure compliance with asset and access management policies and procedures.
- Maintain a strong commitment to data and information security.
What You'll Get:
A competitive salary of £32,000 per annum, a dynamic work environment that encourages professional growth, and opportunities to develop your technical skills with leading-edge technologies.
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