Exeter Receptionist Opportunity

15 hours ago


Exeter, Devon, United Kingdom Mercure Exeter Rougemont Full time

We are currently seeking a skilled and enthusiastic Receptionist to join our team at Mercure Exeter Rougemont Hotel.

This exciting opportunity offers a competitive annual salary of approximately £20,000 - £24,000, depending on experience, along with a range of benefits including meals provided on shift, sales incentives, and recommendation rewards.

As a key member of our front desk team, you will play a vital role in delivering exceptional customer experiences, ensuring that all guests have an enjoyable stay.

The Ideal Candidate:

  • You will possess excellent communication skills, a positive attitude, and a genuine friendly and caring approach.
  • You should also be able to work flexibly, multitask, and operate under pressure, while maintaining a high level of customer service.

The Job:

  • As a Receptionist, you will provide customer services, achieve positive outcomes from guest queries, and ensure that both the Front Office Manager and Reception Supervisors are kept informed of relevant feedback.
  • You will also demonstrate a high level of customer service, attend training courses when required, and maximize room occupancy using up-selling techniques.
  • In addition, you will comply with hotel security, fire regulations, and health and safety legislation, act in accordance with policies and procedures, and follow company brand standards.

About the Hotel:

The 4-star Mercure Exeter Rougemont Hotel is located in the heart of Exeter, offering an ideal base for business and leisure travelers alike. Our beautiful Victorian hotel features Drakes restaurant, where you can enjoy traditional British cuisine, and Drakes Bar and Nelson's Lounge, where you can relax with light snacks and refreshing drinks.


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