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Senior Account Executive, Client Services
2 months ago
Munchkin is a leading consumer product company and the most loved baby lifestyle brand, behind innovative gear and products for children, mothers, and caregivers. With a global distribution in over 50 countries, Munchkin has sold billions of dollars of products through key retail partners such as Target, Walmart, and Amazon.
Job SummaryWe are seeking a highly skilled Senior Ecommerce Account Manager, Amazon to join our team. The successful candidate will be responsible for growing Munchkin's Amazon business by managing and developing the relationship with Amazon for the UK and European markets.
Key Responsibilities- Plan and evolve the EU marketplace strategy with Digital Center of Excellence and alignment to regional omni-channel priorities.
- Manage all operations of Amazon accounts through the Vendor Central Portal to monitor and analyze performance, rankings, ratings, and customer reviews and make recommendations to enhance rankings, performance, and sales.
- Develop appropriate go-to-market strategies to drive the sales objectives within Amazon across all the European marketplaces.
- Design, deliver, and execute aligned customer joint business plans (1-3 years) that deliver against the financial, go-to-market/brand presence, and efficiency targets.
- Develop programs designed to drive aggressive sales volume growth for eCommerce accounts.
- Support the Pureplay strategy of European accounts together with the local sales team, as well as guide them on strategies for omnichannel accounts.
- Build working relationships with Amazon contacts through weekly/bi-weekly meetings; face-to-face time is integral to success, ensure smooth day-to-day trading and position Munchkin to be at the forefront of opportunity for growth.
- Manage investments within Amazon (including all discretionary spend and cost prices) ensuring maximum return and delivery of sale/profit targets.
- Manage annual trade terms negotiations, lead creative thinking behind trading variables and ensure legal compliance in line with strategy.
- Collaborate cross-functionally with Demand Planning & Analytics, Customer Service, Marketing, Operations, Finance, and Accounting to ensure all processes related to ecommerce sales and operations run smoothly.
- Develop and communicate ecommerce business results to the company and customer on an agreed cadence, identifying insights and action steps to improve business performance.
- Assist in quarterly planning & review meetings with online retailers.
- Monitor and improve brand distribution, representation, and discoverability on all ecommerce accounts.
- Work with Marketing and Sales to identify areas of growth and potential partners or useful technologies to consider in growing ecommerce sales.
- 5+ years of experience managing Amazon Vendor Central accounts, preferably in the baby category.
- 7+ years of business development experience required, with experience in E-Commerce business models (trends, competitors, distribution channels, customer base, promotion, and products) and Digital Marketing a strong plus.
- Proven effective relationship builder within Amazon Account Managers in Europe.
- Knowledge of best practices for scaling and optimizing an Amazon business including strategy, forecasting, listing/keyword/creative optimization, testing, research, testing, and agency management.
- Experience managing additional marketplaces and D2C site management a plus.
