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IT Operations Manager

2 months ago

Epsom, Surrey, United Kingdom Digital Waffle Full time
Job Description

Role: IT Service Manager

Location: ITIL, SQL, IT Operations

Digital Waffle is seeking an experienced IT Team Lead to oversee the day-to-day management of our SaaS operations team.

Key Responsibilities:
  • Operational Management: Oversee the management of the SaaS infrastructure, optimizing performance, availability, and security.
  • Financial Management: Manage the SaaS environment budget, identifying cost reductions and maximizing return on investment.
  • Strategic Planning: Develop and implement strategies to enhance the efficiency and effectiveness of SaaS operations.
  • Compliance and Risk: Ensure adherence to security, governance, and compliance standards.

Requirements:

  • Proven experience in managing IT operations within a SaaS environment.
  • Strong technical background, including knowledge of SQL Server, Apache Tomcat, and networking.
  • Experience with ITIL frameworks.
  • Project management qualifications.
  • Azure, AWS).

About Digital Waffle: We are a company that values technical expertise and a passion for delivering exceptional service.