Customer Service Liaison

2 weeks ago


London, Greater London, United Kingdom Liberty. Full time

The role of Customer Service Advisor at Liberty London is all about exceptional service delivery. As the primary point of contact for many customers, impeccable communication skills are paramount. This role requires dedication, diligence, and decisiveness in dealing with customer queries. The successful candidate will be the face of Liberty, providing an outstanding experience for customers.

Key Responsibilities:

  • Respond to customer inquiries professionally and promptly, both in-person and online.
  • Provide solutions or outcomes on the first response or face-to-face interaction.
  • Maintain accurate and helpful information for customers.
  • Ensure timely follow-up with customers and escalate complaints when necessary.

Standards of Excellence:

  • Communicate effectively using accurate and appropriate language in all interactions.
  • Complete tasks efficiently and correctly, especially in POS and AX Dynamics transactions.
  • Maintain high standards of organization and compliance in all working areas.

Service Excellence:

  • Represent Liberty London as a customer service ambassador, ensuring an exceptional quality of experience.
  • Develop lasting relationships with customers through outstanding impressions.
  • Stay up-to-date with online and flagship services, promotions, marketing, and event activity.
  • Stay aware of the latest trends, competitor activity, and best practices in customer service.

Personal Qualities and Experience:

  • Previous customer service experience in retail, hospitality, or travel.
  • Excellent verbal, aural, and written communication skills.
  • Professional and friendly interpersonal skills.
  • Ability to handle confidential and sensitive information.
  • Genuine interest in Liberty London and its values.


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