Motor Trade Liaison Officer
2 months ago
**Job Summary**
Westbourne Motors is seeking a highly skilled and experienced individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for handling calls from major motoring organisations, the motor trade, and the public for vehicles crashed or broken down at the roadside.
**Key Responsibilities**
• Respond to calls from customers and motoring organisations in a professional and courteous manner
• Coordinate the dispatch of recovery vehicles to the scene of an incident
• Liaise with roadside technicians and motoring organisations to ensure a smooth and efficient recovery process
• Work closely with our team to ensure that all customer queries are resolved in a timely and satisfactory manner
**Requirements**
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Computer literacy and experience with customer service software
• Strong problem-solving skills and ability to think critically
• Ability to work a variety of shifts, including weekends and bank holidays
**What We Offer**
• Competitive salary and benefits package
• Opportunity to work for a leading motor trade company
• Comprehensive training and development program
• Collaborative and dynamic work environment
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