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Customer Service Representative
1 month ago
We are seeking a motivated and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a key member of our centre team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an enjoyable and memorable experience.
As a Team Member, you will be at the forefront of our customer's journey, providing a warm and welcoming experience from the moment they arrive. You will be trained across all key areas of the centre, including reception, hosting parties on the lanes, and serving food and drink from our bar and diner.
Our centres are typically open seven days a week, from 9am to midnight, with busiest times being evenings, weekends, and public school holidays. You will be required to work a variety of shifts, including weekdays and weekends, and may be expected to work up until midnight, but no later.
We offer a range of benefits, including the opportunity to earn an extra 50p per hour, paid to you every month, access to apprenticeship programmes and our in-house management training programmes, and optional pension plan. You will also receive ongoing training and development to set you up for success, as well as opportunities for career progression.
To be a successful Team Member, we are looking for individuals who are passionate about delivering exceptional customer service, have high energy and the ability to work in a fast-paced environment, and are flexible with working hours and shift patterns. If you are a team player who is looking for a fun and rewarding role, we would love to hear from you.
What We Offer
* Opportunity to earn an extra 50p per hour, paid to you every month
* Access to apprenticeship programmes and our in-house management training programmes
* Optional pension plan
* Ongoing training and development to set you up for success
* Opportunities for career progression
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when you are working
* Access to our Employee Assistant Programme for you and your family, plus access to dedicated Mental Health First Aiders
* Financial long service awards
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
Why Work for Us
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We are a dynamic and ambitious company, with a commitment to creating a working environment that promotes equal opportunities and values diversity and inclusion. We are proud to be a market leader in experiential family entertainment, with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands.
We are always looking for talented and enthusiastic individuals to join our team, and we offer a range of benefits and opportunities for career progression. If you are passionate about delivering exceptional customer service and are looking for a fun and rewarding role, we would love to hear from you.
