Senior Server Engineer

4 weeks ago


London, Greater London, United Kingdom Toshiba Global Commerce Solutions Full time

About Toshiba Global Commerce Solutions:

We're a dynamic billion-dollar global company providing retail store solutions to top brands. As part of Toshiba Global Commerce Solutions, you'll be a key partner in our customers' success. We're passionate about retail transformation and solving the problems retailers face daily to create engaging shopping experiences.

The ability to innovate is crucial for retail success. That's why we invest in future technologies that enable retailers to innovate faster and keep up with evolving customer expectations. We work with clients to understand their business needs and create strategies that bring their vision to life, supporting their business goals. We also evaluate their long-term needs and create new processes, solutions, or programs tailored to make their business shine today and in the future.

The retail landscape is changing rapidly, so if you share our 'Together Commerce' vision of a seamless, participatory shopping experience, let's work together to drive the new economy.

Workplace: Hybrid Leeds office / Remote.

Scope:

We provide services to retail clients worldwide by developing and delivering custom software solutions such as POS, self-checkout, and mobility solutions. We're looking for a Support Software Developer who will work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without traditional retail IT constraints. We seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Role Responsibilities:

This position is for an L3 Technical Support Software Engineer who will be the final escalation point for resolving field issues. As part of this role, you'll work closely with L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

What you'll bring to the team:

  • Capable problem solver, confident in managing escalations, able to recreate the problem and analyze to resolve it.
  • Professional experience in Software Development.
  • At least 1 year of Java-based development or support experience, with knowledge in enterprise/microservices architectures.
  • Experience developing or supporting modern web applications, including cloud/web-based content.
  • Experience working with a combination of Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber.
  • An enthusiasm to work with international customers. L3 support engineers receive requests from customers worldwide to perform deeper problem determination analysis and bug fixing.
  • Experience communicating at different technical levels, from application architects to end users.
  • Able to use English language skills (written and verbal) in a professional environment to communicate, present, report as required.
  • Experience with Agile software development.
  • Familiarity with retail concepts and/or retail applications.
  • Experience developing and supporting distributed applications.

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform them of any requests.

Diversity, Equity & Inclusion:

We at Toshiba Global Commerce Solutions believe our people are integral to our customers' success. We're committed to Diversity, Equity, and Inclusion for all our people, as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.



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