Account Manager

2 weeks ago

Ellesmere Port, Cheshire, United Kingdom MAC Full time

Job Summary

The Account Manager at MAC is a key role in driving sales turnover and market share through consumer-focused strategies.

The successful candidate will be responsible for:

  • Reflecting a credible and professional brand image to internal and external consumers
  • Maximizing sales through selling, providing excellent service, and maintaining retail standards
  • Contributing to efficiencies by adhering to store/brand/company procedures and guidelines
  • Understanding daily and weekly targets
  • Ensuring personal awareness of additional sales avenues, such as events, omni, and digital channels
  • Keeping up-to-date with competitor activities and missed opportunities
  • Effectively leveraging social media to drive business, protect, and enhance the brand image
  • Delivering the brand strategy, ensuring the local plan is executed effectively
  • Planning and implementing local marketing and events initiatives aligned with retailer activity
  • Delivering excellence in service execution, ensuring measures are in place to continually improve service levels
  • Being an ambassador for the brand, leading the way to ensure brand values are represented and brought to life
  • Managing refunds and complaints in line with company guidelines and to a mutually satisfactory conclusion
  • Using digital tools to ensure knowledge is kept up-to-date
  • Delivering a consumer recruitment and retention strategy to grow a loyal consumer base

Operations

The Account Manager will be responsible for:

  • Planning to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Reviewing retail standards on a daily basis, ensuring they are maintained to the required standard
  • Ensuring deliveries, stock movements, and associated administration are completed within agreed company timeframes
  • Ensuring all auditable processes and administration are actioned in accordance with company guidelines and taking corrective action in highlighted areas of risk
  • Ensuring all information requests are fulfilled accurately, within deadlines set
  • Minimizing stock loss by ensuring all company security policies and procedures are implemented correctly and followed
  • Creating and maintaining a safe working environment for consumers, ensuring company and retailer policies and procedures are adhered to
  • Ensuring all health and safety responsibilities and operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

The Account Manager will be responsible for:

  • Managing daily replenishment, taking appropriate action where necessary
  • Maximizing sales performance by utilizing all commercial reports before making commercial decisions
  • Planning and delivering visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identifying stock package issues and taking corrective action, informing the area manager when out of direct control
  • Effectively managing all promotions and discounts, ensuring they are actioned in line with company guidelines
  • Identifying trends and making suggestions to enhance product performance

Qualifications

The ideal candidate will have:

  • Experience in a fast-paced retail and/or consumer-facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of the industry
  • Effective communication, organization, and prioritization skills

MAC is an equal opportunities employer

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