Client Care Assistant
13 hours ago
We are looking for a dedicated Veterinary Receptionist to join our team at Medivet Group Limited's Llandaff North practice.
This is an excellent opportunity for someone with exceptional customer care, communication, and organisational skills to work in a dynamic environment welcoming clients to the clinic, booking appointments, handling telephone calls, taking payments, and discussing our clinic services.
Responsibilities will include handling busy telephone lines, arranging appointments, taking payments, entering test results, and ensuring consult rooms are fully stocked. You will also be responsible for maintaining the reception and waiting areas to the highest standards.
About the RoleYou will work closely with a team of Veterinary Surgeons, Nurses, and Patient Care Assistants, providing support in various aspects of front-of-house operations.
A genuine love for animals and their welfare is essential.
Key Responsibilities:- Welcoming clients to the clinic, booking appointments, and handling telephone calls.
- Taking payments and discussing clinic services.
- Ensuring consult rooms are fully stocked and maintained.
- Maintaining the reception and waiting areas.
- Exceptional customer care and communication skills.
- Strong organisational skills.
- Flexible and willing to learn.
- Health cash plan from day one, covering dental, physio, and optical services, with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person.
- 31 days' annual leave, rising to 36 with length of service, plus an additional 'Day for You' paid leave.
- Interest-free Season Ticket Loan and Cycle to Work scheme.
- Discounts on Medivet products and services.
The estimated salary for this role is £25,000 - £30,000 per annum, dependent on experience.
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