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Automotive Service Coordinator

1 month ago

Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

Job Title: Automotive Service Coordinator

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We are seeking an experienced Automotive Service Coordinator to join our team at Wessex Garages Holdings Ltd.

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This role will involve handling customer requirements for service and vehicle repairs in an efficient and professional manner.

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  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.\r
  • Liaising with the workshop to progress work through the system.\r
  • Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.\r
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.\r
  • Maintaining customer records such as vehicle details and service histories accurately and efficiently.\r
  • Maintaining knowledge of aftersales products and services, upselling where appropriate.\r
  • Making sure the customer database is updated and accurate at all times.
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Essential Skills:

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  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.\r
  • Demonstrable computer literacy and knowledge of IT systems and applications.\r
  • The ability to multi-task and be highly adaptable within a busy environment.\r
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.\r
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.\r
  • Ability to prioritise your workload.\r
  • Ability and willingness to work with defined processes and guidelines.\r
  • Good core administration skills to accurately capture customer details to the required standards.\r
  • A full UK driving licence.
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Estimated Salary: £25,000 - £32,000 per annum, depending on experience.

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