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Business Area Performance Manager

1 month ago

Manchester, United Kingdom Teleperformance Full time
About the Opportunity

We are seeking a highly skilled and experienced professional to join our operations team as an Assistant Operations Centre Manager.

This exciting role offers an estimated salary range of £35,000 - £50,000 per annum, based on location and experience.

Job Description

In this critical role, you will be responsible for driving business performance, improving employee engagement, and promoting a strong health and safety culture within your assigned business area.

You will work closely with internal departments and clients to meet deliverables, ensure compliance with policies and procedures, and provide coaching and development opportunities for your team members.

Your primary focus will be on leading your team to achieve exceptional levels of quality and customer experience while meeting operational and business KPIs.

Main Job Requirements

To succeed in this role, you will need:

  • Proven leadership skills and the ability to motivate and engage teams
  • Excellent analytical, communication, and problem-solving skills
  • Ability to use Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook, and others
  • At least 2 years' management experience in a back office or contact centre environment