IT Infrastructure Support Specialist
1 week ago
As an IT Infrastructure Support Specialist at Stonegate Group, you will play a crucial role in ensuring the smooth operation of our site systems. This includes installing, diagnosing, and maintaining equipment to ensure optimal performance. You will also identify and troubleshoot problem areas in a timely and accurate fashion to prevent estate-wide issues.
Key Responsibilities:
- Provide IT support to sites via the Helpdesk
- Liaise with 3rd party, outsourced suppliers for call resolution
- Develop trends by monitoring and analyzing incoming calls, problems, and support requests
- Review and update triage and engineer notes
- Email account administration, including account creation and management, and distribution lists
- Setting up new users' accounts and profiles and dealing with password issues on Active Directory
- Provide hints and tips for sites
- Call analysis and trends
Requirements:
- College Diploma or University Degree in Computer Science/IT or similar, and extensive work experience in a similar role
- Knowledge of operating systems
- The ability to explain problems and solutions clearly to non-technical users
- The ability to prioritize, work under pressure, and meet deadlines
- A patient and methodical approach
- The ability to work alone or as part of a team
- Software and hardware troubleshooting
- Working knowledge of AD, Exchange 2010, and remote control tools
- Self-confidence and interpersonal skills
- Analytical and problem-solving skills
- Working knowledge of ITIL standard
About Us:
Stonegate Group is the largest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One, and Popworld. We offer a range of benefits, including 25 days annual leave, an annual leave purchase scheme, pension, Vitality Healthcare, opt-in dental insurance program, annual bonus scheme, and Stonegate discount card offering discounts across our managed estate. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids, or adaptations can be put in place to assist you.
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