Optical Leadership Role
4 weeks ago
Haine & Smith is a leading eye care provider with a strong reputation for delivering exceptional service. We are seeking an experienced Optical Manager to join our team and lead our optical department to new heights.
Job Description
The Optical Manager will be responsible for overseeing the day-to-day operations of our optical department, ensuring that all patients receive top-notch care and service. This includes managing a team of dispensing staff, maintaining high standards of customer satisfaction, and driving business performance through sales and cost efficiencies.
Main Responsibilities
- Lead and manage a team of dispensing staff to deliver exceptional patient care and service.
- Maintain high standards of customer satisfaction through effective communication, empathy, and problem-solving skills.
- Drive business performance by maximizing sales, reducing costs, and improving operational efficiency.
- Develop and implement strategies to improve patient numbers and sales targets.
- Ensure compliance with Company procedures and regulatory requirements.
Required Skills and Qualifications
- Degree in Optometry or related field (desired).
- Proven track record of leadership and management experience.
- Strong background in customer service and conflict resolution.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced environment.
Benefits
We offer a competitive salary, plus bonuses and benefits package, including health insurance, retirement plan, and paid time off.
Estimated Salary: £45,000 - £55,000 per annum.
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