IT Support Specialist
7 days ago
About the Job
We are seeking a talented individual to fill our ICT Support Technician Apprentice position in the Northwest. As an apprentice, you will be responsible for assisting in the day-to-day management of IT systems, providing technical support, and working closely with the IT team to troubleshoot, maintain, and upgrade systems.
This role offers exposure to key IT functions, processes, and security standards, enabling you to develop the technical knowledge required to complete your Level 3 IT Support Apprenticeship. You will work towards achieving this qualification while gaining hands-on experience in a dynamic environment.
A typical day in this role may include tasks such as:
- Implementing security measures to ensure data protection
- Interpreting technical documentation to resolve issues
- Collaborating with the IT team to meet service level agreements
- Creating and maintaining accurate documentation and task tracking
- Providing technical support to internal and external customers
- Troubleshooting using various tools and technologies
- Installing, configuring, and upgrading hardware and software
The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt in a fast-paced environment.
Key Responsibilities
- Assist in the day-to-day management of IT systems
- Provide technical support to internal and external customers
- Troubleshoot issues using various tools and technologies
- Install, configure, and upgrade hardware and software
- Maintain accurate documentation and task tracking
About the Company
Baltic Apprenticeships Careers is a leading provider of apprenticeships in the IT industry. We offer a comprehensive training program that includes on-the-job training, mentorship, and certification.
Benefits
We offer a competitive salary of £18,000 - £20,000 per annum, depending on experience. In addition, we provide a range of benefits, including:
- Professional development opportunities
- Competitive salary and bonuses
- Flexible working hours
- Opportunities for career progression
How to Apply
If you are a motivated and enthusiastic individual looking to start a career in IT, please submit your application by [insert application deadline]. We look forward to hearing from you
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