Operations Team Supervisor
1 month ago
Job Summary
We are seeking a skilled Field Manager to join our Operations team at Anglian Home Improvements. As a Field Manager, you will play a pivotal role in ensuring our customers receive exceptional service during the installation phase of their contracts.
Key Responsibilities
- Customer Experience - Deliver an exceptional customer experience, adhering to Anglian standards.
- Installer Management - Keep installer records updated and oversee induction and training.
- Installation Quality - Ensure safe and on-specification product installations within agreed timelines.
- Compliance - Maintain compliance with statutory and local authority requirements.
- Company Policies - Adhere to Company policies, procedures, and health and safety standards.
- Customer Queries - Handle customer queries, complaints, and calls promptly and effectively.
- Performance Measures - Collaborate with senior management on customer complaints resolution, manage retentions and payments according to contract terms, and engage new Installer teams and support Service Engineers as needed.
Qualifications and Experience
- Qualifications - Good numerical aptitude and communication skills.
- Experience - 2+ years' experience or qualification in high-volume residential or construction projects.
- Skills - Appropriate skills in people management and coaching.
Benefits
- Salary - Highly Competitive salary.
- Holidays - 31 days holiday, increasing to 33 days after 2 years of service.
- Car - Company Car.
- Wellbeing - Comprehensive health & wellbeing benefits, including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships, and free access to mental health first aiders.
- Discounts - Heavily discounted group discount scheme on all products, group perks, and freebies on days out, cinema, theatre, eating in and out, mobile phones, a new car, food shopping, and most major high street retailers.
- Volunteering - Paid time off annually to volunteer.
- Career Development - Opportunity to work with a forward-thinking and supportive team, and career development and continuous learning opportunities.
We are committed to Equality, Diversity, and Inclusion, and we recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.
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