Service Enhancement Director
4 days ago
We are seeking a highly experienced Service Enhancement Director to lead our business improvement initiatives and drive service enhancement projects. This is an exciting opportunity for a senior professional with strong leadership and project management skills to make a significant impact on our business.
Key Responsibilities:
- Lead business improvement initiatives and drive service enhancement projects, ensuring timely completion and adherence to budget.
- Work closely with operational teams to understand their needs and develop solutions to improve business processes and efficiency.
- Collaborate with the business systems and service improvement manager to embed business change across the organisation and secure agreed business decisions.
- Identify areas of waste and overprocessing, develop new ICT solutions, and present new processes and ways of working to operational teams.
Estimated Salary:
The estimated salary for this role is £60,000 - £70,000 per annum, depending on experience.
Requirements:
- Proven track record of delivering business improvement initiatives and service enhancement projects within tight deadlines and budgets.
- Strong leadership and project management skills, with the ability to motivate and direct project teams.
- Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders.
- Experience working with Microsoft Visio and the Microsoft office suite.
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