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Frontline Advisor

2 months ago

Portsmouth, Portsmouth, United Kingdom The YOU Trust LTD Full time
Job Description

Job Title: Frontline Advisor - Temporary

Job Summary:

The Frontline Advisor provides advice and support to individuals and communities in need, helping them to solve their problems and improve their lives. This is a temporary role, working 35 hours per week in Portsmouth.

Key Responsibilities:

  • Provide advice and support to clients on a range of social welfare matters, including debt, welfare benefits, housing, and employment.
  • Build trusting relationships with clients and deliver tailored support to help them achieve their goals.
  • Work closely with other organizations and stakeholders to ensure seamless delivery of services.
  • Stay up-to-date with relevant legislation and policies, and apply this knowledge to inform advice and support.
  • Contribute to the development of new initiatives and programs to improve services and outcomes.

Requirements:

  • Knowledge and understanding of relevant legislation and policies in at least one area of debt, welfare benefits, housing, or employment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work under pressure and meet deadlines, while maintaining a high level of professionalism and empathy.
  • Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions.
  • Experience of working in a similar role or sector, with a strong understanding of the challenges and opportunities facing individuals and communities.

Benefits:

  • Competitive rates of pay and paid travel time.
  • Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
  • Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
  • Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
  • Excellent and professionally certified training, as well as access to fully-funded apprenticeship programs.
  • Real opportunities to develop in your profession.
  • Free health and wellbeing advice via a 24/7, confidential Employee Assistance Program.
  • Everything you need to carry out your role free of charge, including a mobile phone, safety equipment, and other necessary technology.
  • Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.
  • A company that is committed to its employees, valuing their knowledge, creativity, and flexibility.
  • The chance to work with amazing people.