
Operational Excellence Manager
3 weeks ago
About The Social Shepherd
We are a dynamic agency dedicated to helping businesses succeed through innovative solutions.
Our services include Social Media Management, Content Creation, Influencer Marketing, and more.
We operate in various locations with a team of professionals who drive results for our clients.
The ideal candidate for this role will have excellent project management skills, the ability to lead a team, and a passion for delivering exceptional results.
This role involves overseeing the agency's project management tool (ClickUp), managing internal resources, and refining delivery processes to ensure smooth project execution.
Key Responsibilities:
- Oversee the agency's project management tool (ClickUp) to ensure efficient use across teams and projects.
- Develop and implement workflows to enhance team alignment and productivity.
Resource Allocation
- Effectively distribute internal resources across projects to meet deadlines and client expectations.
- Monitor team capacity and adjust allocations accordingly.
Process Refining
- Refine key delivery processes, such as time-in-lieu systems or compensation systems, to enhance efficiency.
- Implement tracking systems to monitor progress and identify areas for improvement.
Freelancer and Supplier Management
- Manage the agency's roster of freelancers, from recruitment to allocation and performance tracking.
- Establish strong relationships with external suppliers to ensure quality and timeliness.
Additional Responsibilities
- Collaborate with account managers and creative teams to align resources with client needs.
- Identify opportunities for process improvements to boost productivity and service quality.
- Solve complex logistical challenges to ensure smooth project execution.
Requirements
Experience and Knowledge
- A minimum of 4 years experience in delivery, operations, or project management roles within a creative or marketing agency.
- Proficiency in ClickUp or similar project management tools, including workflow creation and team training.
- Proven ability to manage freelancers, external suppliers, and operational budgets.
- Demonstrated commercial acumen, including budget management and resource cost efficiency.
- Experience coordinating external suppliers, such as shoot locations, models, and equipment.
Skills and Competency
- Strong organisational and time-management skills to handle multiple stakeholders.
- Leadership abilities for directing internal teams and external partnerships.
- Results-driven approach to managing delivery teams, with the ability to overcome obstacles.
- Attention to detail for tracking processes, resources, and deliverables.
- Excellent communication and interpersonal skills for effective collaboration.
- Proactive problem-solving mindset.
Salary
£35,000 to £45,000 per year, based on experience.
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