Private Administrator and Junior Medical Typist
3 weeks ago
Healthshare Group is a leading provider of independent community healthcare services. We are seeking a skilled Private Administrator and Junior Medical Typist to join our team. The successful candidate will be responsible for providing an efficient and effective bookings administrative service, prioritizing workload in accordance with business need. This role requires the ability to handle medical information discreetly and to work collaboratively with patients, medical secretaries, and clinical staff.
Main Responsibilities
- Provide an efficient and effective bookings service, prioritizing workload in accordance with business need.
- Ensure all work is undertaken to the highest standard and in accordance with Healthshare Group's in-house targets.
- Answer incoming calls in a professional manner and provide an excellent level of service to patients.
- Call patients to book initial appointments, theatre, and arrange follow-up appointments.
- Be fully competent in the use of Soliton, System One, and IEP.
- Effectively manage outcome sheets for each service, ensuring the requirements of the consultant are added to System One.
- Manage room openings on System One as and when required and also any room cancellations, making sure that all Healthshare private patients are informed as well as medical secretaries to inform their patients.
- Print theatre lists, labels, and any post-ops or patient information required by the consultant for theatre procedures.
- Scan any results (bloods/diagnostics) or additional paperwork relevant to the patient to their file.
- Ensure the correct use of work lists, including scheduling, DNA, cancellation, on hold, and flags, etc. (Soliton). Awaiting consultation, awaiting diagnostics, FU booked, surgery booked, etc. (System One).
- Work collaboratively and provide support with key stakeholders, including patients, relatives/carers, medical secretaries, operational managers, and company directors, clinical staff, GPs, and consultants.
- Coordinate with private GPs and consultants, including their medical secretaries, to book appointments and send clinic lists.
- Understand the preparation and special instructions for particular exams/procedures and advise the patient accordingly.
- Manage private referrals daily and input patient information correctly onto the correct system (dependent upon clinical referral pathways).
- Send diagnostic reports within 48 hours of reporting authorized and deal with critical findings as per the SOP in a timely manner.
- Monitor the private email accounts and respond to referrals and queries appropriately within 24 hours.
- Build and maintain good relationships with patients, medical secretaries, consultants, and colleagues (radiographers, etc.).
- Demonstrate exemplary levels of customer care and support other team members as required, ensuring consistent high-quality communications.
- Prioritize workload.
- Check test results and ensure that all diagnostic data is recorded accurately.
- Provide other administrative support, such as sorting mail, filing, and answering phones.
- Typing patient outcome letters and ensuring that all relevant information is included.
- Undertake any further duties associated with the position in accordance with service requirements.
- Liaise with Clinical Managers if additional capacity is required in either Outpatients, Theatre, or Diagnostics.
- Deal effectively and sensitively with all issues relating to patients in an appropriate, factual, and confidential manner.
- Maintain a healthy and safe working environment for self and colleagues.
- Inform Administration Manager of any factors affecting delivery of service as soon as they arise.
- Adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics.
- Be proactive in terms of ensuring that all clinics are filled to capacity.
- All information concerning patients/clients and staff must be treated as strictly confidential at all times.
- Maintain a good knowledge of Information Security, Confidentiality, and Data Protection.
- Actively communicate with your team members to assist service delivery.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organization. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, or the business of the Clinic may only be divulged to authorized persons in accordance with Healthshare Group's policies and procedures relating to confidentiality and data protection.
- The post-holder must at all times carry out his/her responsibilities with regard to Healthshare Group's Equal Opportunities Policy.
- Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors, and employees. The post-holder will be required to participate in Healthshare Group's annual Mandatory Training components.
- This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to...
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