Grocery Operations Manager
3 weeks ago
Deliveroo HOP Site Manager Role
Deliveroo is a leading food delivery company looking to expand its grocery delivery platform. We are seeking a highly skilled Site Manager to lead our HOP grocery delivery site in South East London.
About the Role
The Site Manager will be responsible for driving the highest performance within the site, ensuring customer satisfaction, productivity, and safety. This role will require strong leadership and communication skills to motivate and develop a team of direct reports.
Responsibilities
- Lead and manage the site team to achieve company objectives and KPI targets.
- Develop and implement operational excellence processes to minimize wastage and optimize productivity.
- Ensure compliance with company policies, SOPs, and health and safety regulations.
- Monitor and improve customer satisfaction through regular feedback and surveys.
- Liaise with external parties, such as neighbors and contractors, to maintain a positive reputation for Deliveroo.
- Participate in projects and initiatives to improve the operating model and achieve company objectives.
Requirements
- Minimum 1-2 years of grocery experience.
- Good understanding of KPI performance and commercial acumen.
- Experience in leading a team of direct reports and developing their skills.
- Excellent communication and organizational skills.
- Ability to work with numbers and technology, including Looker experience.
- 'Can do, never give up' attitude and desire to grow and succeed with Deliveroo.
- Right to work in the UK and ability to comply with company working expectations.
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