Retail Complaint Resolution Specialist
1 day ago
Job Summary:
We are seeking a skilled Retail Complaint Handler to join our team at Next. As a key member of our Customer Escalations Team, you will be responsible for investigating customer complaints, liaising with various areas within the business, and achieving resolutions within agreed timescales.
Key Responsibilities:
\tInvestigate customer complaints and identify root causes \tLiaise with various areas within the business to achieve resolutions \tBuild strong relationships with customers to achieve satisfactory outcomes \tPlan, organize, and prioritize workloads to meet deadlines \tUse professional and conversational language to communicate with customers \tTake ownership of complaints and ensure timely resolutions
Requirements:
\tPrevious experience in customer service and complaint handling \tExcellent communication skills and attention to detail \tAbility to put yourself in customers' shoes and achieve satisfactory outcomes \tSelf-motivated and able to work in a fast-paced environment \tCan-do attitude and enthusiasm for taking responsibility
What We Offer:
\t6 weeks in-house training \tOpportunity to build your career with a dynamic and motivated department \tSupportive team environment with like-minded colleagues \tChance to make a difference to individual customers' journeys and influence business practices
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