Innovative Knowledge Solutions Lead

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

Salary: £60,000 - £80,000 per annum

About Diligenta

Diligenta's vision is to be acknowledged as a leading platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.

We drive a culture that is founded on positive change and development. A business that has been described as 'home' by existing employees, we focus on delivering measurable value to the business, end users, and customers.

Job Description

We are seeking a dynamic Knowledge Manager to lead a team of specialists in leveraging technology to create innovative solutions. Your focus will be on utilising Agile methodology to manage projects in defined sprints and delivering impactful content improvements.

Your responsibilities will include optimising the team's skills to deliver with minimal hand-offs, building collaborative relationships across the business, client, and third-party areas, and effectively prioritising deliveries against sprint timelines and value.

You will evaluate the costs and potential impact of proposed solutions, considering technical limitations, risk, and operational impacts. Ability to articulate business problems, proposed solutions, and delivered benefits to internal and external stakeholders is essential.

You will track the impact of any change implemented to ensure it delivers the agreed outcomes.

Required Skills and Qualifications
  • Experience or understanding of working with content creation and style guides.
  • Working knowledge of business analysis and information/data presentation techniques.
  • Ability to create meaningful current state information packs to allow stakeholders to make quick decisions.
  • Strong interpersonal skills and confidence to manage stakeholders against actions and deliverables.


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