IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom Van Vliet Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Van Vliet, a leading international horticultural company. As a Technical Services Engineer, you will be responsible for providing professional IT services to our 16 sites across the UK.

Key Responsibilities
  • 2nd/3rd Line Support: Provide basic IT, networking, printer setup and helpdesk support to our sites.
  • Acting as First Point of Contact: Handle all 1st line IT issues, acting as the first point of contact for our service users.
  • Customer Service: Provide a high degree of customer service for all support queries, adhering to all service management principles and SLAs.
  • Troubleshooting and Configuring: Troubleshoot and configure technical issues, both with and without a guide or procedure.
Requirements
  • Customer-Facing IT Support Experience: Minimum 2+ years of experience in a customer-facing IT support role.
  • Ticket Systems and Logging: Familiarity with ticket systems, logging and remote management and monitoring processes.
  • Technical Ability: Experience in troubleshooting, with the ability to work with network cables, switches and patch panels.
  • Communication Skills: Exceptional attention to detail and accuracy, together with an analytical mind-set.

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