Cloud Services Team Lead

4 weeks ago

Birmingham, Birmingham, United Kingdom West Midlands Police Full time
Cloud Services Team Manager

West Midlands Police is seeking a highly skilled Cloud Services Team Manager to lead our team of cloud technology experts. As a key member of our IT & Digital department, you will play a critical role in delivering excellent technology services that make a real positive impact on policing.

The successful candidate will have a passion for leading and managing a technically diverse team, with expertise in cloud technologies such as AWS. You will be responsible for ensuring the security, integrity, availability, and performance of cloud infrastructure in live operational use, as well as managing cloud services to agreed service levels.

This is an exciting opportunity to join a forward-thinking organization with an ambitious technology strategy, Synergy. You will be part of a team that is committed to creating amazing user experiences for our officers, staff, and the public we serve.

Key Responsibilities:
  • Ensure that our data, in terms of ETL processes and platforms, is available to the organization.
  • Ensure that Core Policing Applications on AWS cloud are available and operational.
  • Ensure the security, integrity, availability, and performance of cloud infrastructure in live operational use.
  • Manage Cloud Infrastructure (Compute, Network, and Storage) proactively with regards to capacity and performance load.
  • Ensure that SaaS, PaaS, and IaaS management is proportionate to the value of the service.
  • Lead live cloud service adoption and change (i.e., new releases) via change and release management.
  • Support other technical teams in migrating services to Cloud.
  • Participate in IT & Digital governance boards to ensure the strategic direction of cloud technology is aligned against standards.
  • Be accountable for contracts within Cloud Services, including contract and supplier reviews against key performance indicators.
  • Ensure that budgets allocated to Cloud Services are proactively planned/monitored in relation to spend.
Requirements:
  • A leader who can inspire, coach, and manage a technical support team.
  • Passionate about excellent service operation and proactive mindset to operate in an innovative department.
  • Supplier relationship management skills and contract/budget review capability.
What We Offer:
  • Fair remuneration with progression opportunities and access to a very competitive pension scheme.
  • Enhanced annual leave in addition to public holiday entitlements.
  • Discounts across travel, parking, daily costs of living, and leisure activities.
  • A comprehensive wellbeing package including 24/7 support, free eye tests, and flu jabs.

West Midlands Police is a Disability Confident Leader, and we operate a 'Disability Confident Interview Scheme.' We are committed to maximizing the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

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