Sales Professional

3 weeks ago


Cardiff, Cardiff, United Kingdom Centrica plc Full time

About the Role

We're a family of brands revolutionising a cleaner, greener future at Centrica plc. As a key member of our team, you'll be responsible for taking inbound calls from new and existing customers to retain and/or sell products and services.

Key Responsibilities

Provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service driving positive Net Promoter Score.

Support existing customers who are moving home to, where possible, retain them and appropriately identify and promote sales opportunities.

Support customers who are dealing with bereavement, treating these customers with care and empathy, and where possible transfer/retain accounts.

Requirements

  • Customer obsessed with prior experience within a Sales and Customer retention-focused environment.
  • Resilient, confident, and professional when faced with challenging customers.
  • Passionate about product promotion and growing our business.
  • Ability to perform in a regulated sales environment.
  • Effective in seeing queries and complaints through to resolution.
  • Computer literacy in order to operate customer-related information systems efficiently.

What We Offer

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We are dedicated to helping to close the diversity gap and would love to see more females, people of colour, and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled.

How to Apply

PLEASE APPLY ONLINE by hitting the 'Apply' button. This role is being handled by the Centrica recruitment team, and NO agency contact is required.


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