Club Administration Support Specialist

4 days ago


Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

Hilton Grand Vacations is a leading provider of vacation ownership solutions, and we're seeking an experienced Club Administration Support Specialist to join our team.

The successful candidate will be responsible for providing administrative support to our European Sales Team, Members/Owners, and colleagues, working within a fast-paced multi-task environment.

Key Responsibilities:
  • Update tours, load contracts, and produce contractual paperwork
  • Communicate with members/owners via email, post, and telephone
  • Produce daily, weekly, and monthly reports
  • Maintain high product knowledge and awareness of policies, legislation, and compliance
  • Review and ensure up-to-date policy, procedure, and process documents
  • Ensure archiving and scanning of data and member files are completed
  • Conduct remote sales purchase contract and associated consumer credit verifications
  • Member liaison and after-sales care
  • Club Member Process
  • Transfer process
  • Name changes
  • Week Exchange Requests
  • Surrender/Non-Qualified Relinquishment process

About the Role:

We're offering a competitive salary of approximately $45,000 per annum, plus benefits that support Team Member health and financial wellbeing, including eligibility to an Employee Assistance Programme, hotel discounts, and comprehensive training programme.

If you have excellent communication skills, computer proficiency in Microsoft applications, and a keen eye for detail, we'd love to hear from you. Please submit your CV and Covering Letter for consideration.



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