Care Professional Liaison

1 week ago

Burton upon Trent, Staffordshire, United Kingdom Home Instead Full time

About Home Instead


At Home Instead, we pride ourselves on delivering exceptional care to our clients in the comfort of their own homes.



Care Coordinator Role

We are seeking a highly motivated and compassionate Care Coordinator to join our team. As a key member of our Client Experience department, you will be responsible for ensuring seamless care delivery to our clients, building strong relationships with them and their families, and collaborating closely with our Care Professionals to provide top-notch support.



Your Key Responsibilities

  • Conduct thorough care consultations, creating personalized client support plans that cater to their unique needs and preferences.
  • Regularly review client care plans, making adjustments as necessary to ensure continuity of high-quality care.
  • Maintain accurate and up-to-date client records on our software platforms, People Planner and Home Instead.
  • Foster open communication with clients, their families, and other professionals involved in their care, addressing any concerns or questions they may have.
  • Build and maintain positive relationships with new and existing clients, actively promoting our services and value proposition.
  • Support the training and development of our Care Professionals, empowering them to deliver outstanding care and service.
  • Collaborate with the Client Experience team to drive business growth through strategic planning and execution.
  • Participate in on-call duties as required, providing 24/7 support to our clients and their families.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, promoting a culture of inclusivity and respect within our organization.


Essential Qualifications and Skills

  • Hold a Level 3 NVQ in Health and Social Care or equivalent qualification.
  • Possess extensive experience in the care sector, delivering a wide range of personal care services.
  • Demonstrate expertise in working with MAR sheets and medication in a supervisory capacity.
  • Show a genuine passion for delivering exceptional care to our clients, helping them live independently and happily in their own homes.
  • Have a good understanding of legislation and regulations specific to Health and Social Care.
  • Exhibit excellent communication skills, able to build rapport quickly with clients, families, and colleagues.
  • Be confident in using care management technology, including providing support and training to Care Professionals.
  • Understand the importance of confidentiality, working within current legislation and maintaining the highest standards of professionalism.
  • Demonstrate proficiency in IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
  • Hold a full driving license and possess a means of transport if required within the territory to visit clients.
  • Be organized, flexible, and adaptable to meet the evolving needs of our business.


A Competitive Salary and Benefits Package Awaits

As a Care Coordinator at Home Instead, you can expect a salary of £35,000 - £45,000 per annum, depending on your level of experience and qualifications. You will also enjoy a range of benefits, including:



  • A comprehensive training program to support your professional development.
  • Opportunities for career advancement within our growing organization.
  • A supportive and inclusive work environment that values diversity and promotes work-life balance.
  • A competitive salary and benefits package that reflects your hard work and dedication.

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