Asset Coordinator

4 weeks ago


Farnham, Surrey, United Kingdom Sammons Recruitment Ltd Full time
Service Controller Job Description

Are you a highly organized and communicative individual looking for a challenging role in a fast-paced environment? We are seeking a Service Controller to join our team at Sammons Recruitment Ltd.

Key Responsibilities:
  1. Manage and coordinate daily timesheets for service engineers
  2. Chase customers for order numbers on non-warranty work
  3. Provide regular updates to customers on live breakdowns
  4. Create and send estimates for additional work within 24 hours
  5. Finalize and send costings for retail work
  6. Process invoices for completed retail work
  7. Resolve customer invoice queries
  8. Arrange regular meetings with the Line Manager to address ongoing issues
  9. Answer incoming calls and log breakdowns
  10. Cover other locations during peak times for holidays
  11. Identify and pursue new business opportunities
  12. Effectively manage workload and meet deadlines
  13. Provide excellent customer service via telephone
Key Skills:
  1. Strong team player with excellent communication skills
  2. Effective time management and prioritization
  3. Proactive attitude with a willingness to try new ideas
  4. Ability to work under pressure and meet deadlines
  5. Good understanding of customer service procedures and best practices
  6. Willingness to assist both internal and external customers
Benefits:
  1. 22 days annual leave
  2. Scottish Widows Pension scheme
  3. Death in Service benefit
  4. Westfield Cash Back Health Plan
  5. Uniform provided
  6. Free legal advice for wills and mortgages

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