Service Delivery Liaison
2 weeks ago
- Key Responsibilities:
- Provide day-to-day support to production staff as the primary point of contact.
- Attend production plan of the day meetings to ensure effective collaboration.
- Respond to production team questions, either by directly resolving the issue or capturing it in a TQ form for further analysis.
- Engage with planning to schedule open TQs for the engineering team to work on.
- Follow up on TQs raised by production to ensure accurate understanding and proper resolution.
- Record TQs, track progress, and maintain the TQ register.
- Inform the engineering team of opportunities for improvement and support implementation of lessons learned.
- Requirements:
- Experience in AutoCAD and MS Office.
- Ability to read drawings.
- Production experience is highly desirable.
- Drawing office/design experience is highly desirable.
- Strong collaborator with excellent stakeholder management skills.
- Strong problem-solving skills.
- Excellent communication skills.
- Continuous improvement mindset.
- Self-starter with the ability to set priorities and work to deadlines.
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