Service Delivery Liaison

2 weeks ago


Port Glasgow, United Kingdom Red - Specialist Recruitment Full time
  • Key Responsibilities:
    • Provide day-to-day support to production staff as the primary point of contact.
    • Attend production plan of the day meetings to ensure effective collaboration.
    • Respond to production team questions, either by directly resolving the issue or capturing it in a TQ form for further analysis.
    • Engage with planning to schedule open TQs for the engineering team to work on.
    • Follow up on TQs raised by production to ensure accurate understanding and proper resolution.
    • Record TQs, track progress, and maintain the TQ register.
    • Inform the engineering team of opportunities for improvement and support implementation of lessons learned.
  • Requirements:
    • Experience in AutoCAD and MS Office.
    • Ability to read drawings.
    • Production experience is highly desirable.
    • Drawing office/design experience is highly desirable.
    • Strong collaborator with excellent stakeholder management skills.
    • Strong problem-solving skills.
    • Excellent communication skills.
    • Continuous improvement mindset.
    • Self-starter with the ability to set priorities and work to deadlines.


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