Retail Team Leader

1 week ago


Aylesbury, Buckinghamshire, United Kingdom Wood Green, The Animals Charity Full time

We are seeking a highly motivated and ambitious individual to support our Shop Manager in the day-to-day management of our retail store. As Retail Team Leader, you will play a crucial role in driving sales growth, improving customer satisfaction, and developing a high-performing team.

The successful candidate will be responsible for:

  • Supporting the Shop Manager in implementing visual merchandising plans and maintaining a visually appealing store environment;
  • Developing and executing strategies to increase donations and sales revenue;
  • Managing stock deliveries, collections, and record-keeping processes;
  • Maintaining accurate cash handling procedures and ensuring compliance with financial policies;
  • Recruiting, training, motivating, managing, and supporting a loyal and committed team of volunteers;

To succeed in this role, you should possess:

  • Ambitious and enthusiastic mindset with a passion for retail excellence;
  • Strong communication skills and a customer-centric approach;
  • Organisational and resourceful abilities to manage multiple tasks effectively;
  • Personable, hands-on, and committed to achieving exceptional retail standards;
  • Good communication and customer service skills are essential;
  • An affinity with Woodgreen's mission and a desire to increase public awareness and donor engagement;

We offer a competitive salary of £23,400 per annum (pro rata) or £12.00 per hour, reflecting the importance of this role. The position is part-time, working 16 hours a week on Tuesdays, Wednesdays, and Fridays, with occasional weekend and Bank Holiday cover required. Our benefits package includes:

  • Pro rata equivalent of 36 days annual leave per year (inclusive of bank holidays), rising to 40 days after five years;
  • Up to 8% employer pension contributions;
  • Support towards healthcare costs (cashplan);
  • Free access to Headspace;
  • Life assurance (4x salary);
  • 25% discount in our charity shop;

This role requires a range of pre-employment checks, including an enhanced DBS check. We are committed to safeguarding children and adults at risk and protecting anyone who comes into contact with us from harm.


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