Swimming Operations Assistant
2 weeks ago
Our mission at Sporting House is to revolutionize swimming and change lives. We believe every child should have the opportunity to learn-to-swim and love to swim. As an Operations Assistant, you will play a vital role in delivering a best-in-class learn-to-swim experience in local communities for 3-11 year olds.
We operate in school and university venues, and by delivering lessons from the school pool, we can teach high-quality lessons to more children and give back to the local community. We invest in the local school pool and help prevent the closure of more pools across the country.
As a key member of our team, you will provide support at our venues to ensure our customers receive a first-class, clean, warm, and safe experience for every visit. You will be responsible for meeting and greeting customers, managing seamless entry to the site, maintaining the highest standard of hygiene and cleanliness, and providing lifesaving supervisory duties during lessons.
Key responsibilities include:
- Meet and greet all customers enthusiastically and check them in to the venues
- Manage seamless entry to the site by checking registers
- Maintain the highest standard of hygiene and cleanliness at the site
- Provide lifesaving supervisory duties during the operating of lessons
- Ensure a safe, clean, and warm operating environment at all times
- Support all attendees at site with efficient and effective first aid response in appropriate situations
- Maintain and implement brand standards, policies, and procedures at all times
- Be a support aid to the Swimming Teachers and Business Manager
- Make new customers feel welcome by guiding them to relevant locations within the venue and issuing them with welcome materials
- Provide exceptional customer service in all client engagement activities
- Answer any queries surrounding the venue and the program
- Build solid relationships with new and existing clients
- Take details of enquiries you are unable to answer and respond in a prompt manner
- Feedback comments and recommendations to Coordinators daily
- Remain up to date with relevant Company campaigns and events
- Be a pioneer for the brand with a clear passion for its aims and values
- Ensure that the venues Health and Safety procedures are communicated effectively to all
Requirements include:
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth
- Enthusiastic and confident personality
- A consistent professional manner
- The ability to engage and build solid relationships with clientele
- Previous experience within a customer-facing and/or service role
- Demonstrate excellent customer service skills at all times
- Effective organisational and time management skills
- Self-motivated and able to work without supervision
- Lifeguard and first aid qualifications desirable, but not essential as can all be provided
If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a progressive and industry-leading company.
Full training and qualification can be provided, and we recruit on character and personality – so change your life and get in touch today.
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