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Service Delivery and Engineering Lead

2 months ago

Coventry, Coventry, United Kingdom Coventry Building Society Full time
About the Role

We're seeking a highly skilled and experienced Service Lead to join our team at Coventry Building Society. As a key member of our service management team, you will be responsible for providing technical expertise and leadership to ensure the effective management of our network and voice services.

Key Responsibilities
  • Provide subject matter expertise in service management, ensuring the delivery of high-quality services to our members.
  • Lead and manage a team of technical engineers, providing guidance and support to ensure they have the skills and knowledge needed to deliver excellent service.
  • Develop and implement service management processes and procedures to ensure the efficient and effective delivery of services.
  • Collaborate with other teams to ensure seamless service delivery and identify opportunities for improvement.
  • Manage and resolve incidents, requests, and problems in a timely and effective manner.
  • Develop and maintain relationships with key stakeholders, including members, colleagues, and external partners.
Requirements
  • Proven experience in service management, with a strong understanding of ITIL and service management principles.
  • Excellent technical skills, with a focus on network and voice services.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality services to our members.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a leading building society, making a real difference to the lives of our members.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.