Helpdesk Coordinator

3 weeks ago

Winsford, Cheshire, United Kingdom Randstad Sourceright Full time
Job Title: Helpdesk Coordinator

Location: Wyvern House

Contract Type: 6 months initial contract to extend until 31st March 2025

Work Hours: Flexible start time between 07:00 & 09:00, end time flexible between 15:00 & 17:00

Pay Rate: £13.25/hour PAYE

About the Role

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is seeking a Helpdesk Admin on behalf of a well-established Facilities Management company.

You will play a crucial role in the operation, financial performance, and reporting of the PPM contract. Your responsibilities will include:

  • Responding to service requests from customers using CAFM systems and service channels, managing requests end-to-end.
  • Achieving key performance indicators and service level agreement targets for each service request, setting expectations with customers.
  • Categorizing and resourcing labor resources according to geographical needs/areas.
  • Providing weekly reports on tasks logged, completed, and outstanding.
  • Monitoring and supporting daily reviews of Out of Hours Calls, taking action as required.
  • Undertaking daily jeopardy reviews of potential KPI failures, identifying tasks, and implementing mitigations and variations.
  • Supporting the provision of monthly contract applications, including providing job packs to clients for open book reporting.
  • Assisting in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
  • Providing exemplary customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution, and following up to ensure resolution.
Requirements

We are looking for an individual with:

  • Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
  • A good understanding and experience of CAFM and finance management systems.
  • The ability to work on own initiative within a team environment.
  • Attention to detail.
  • Integrity and professionalism.
  • Able to demonstrate working knowledge of Word, Excel, PowerPoint, and Outlook.
About Randstad Sourceright

Randstad Sourceright is a leading provider of RPO & MSP Recruitment Services, dedicated to delivering exceptional recruitment solutions to our clients. We are passionate about building long-term relationships and providing innovative solutions to meet the evolving needs of our clients and candidates.

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