Customer Support Associate

2 weeks ago


Southampton, Southampton, United Kingdom Brook Street NMR Full time

Exciting Opportunities at Brook Street NMR

We are thrilled to offer a fantastic full-time role within Southampton Combined Court. Join our dynamic office environment, providing essential support to the Bailiff team. This is a unique chance to be part of the Ministry of Justice and gain invaluable experience.

Why You'll Love This Role:

  • Full-Time Schedule: Enjoy a 37-hour week, from 09:00 to 17:00, ensuring your evenings are free.
  • Career Growth: This temporary role offers potential for extension, providing stability and long-term career advancement.
  • Competitive Pay: Earn £11.59 per hour, with an increase to £11.88 after 12 working weeks.
  • Prime Location: Work in central Southampton, SO15 2XQ.
  • Immediate Start: Begin your new role as soon as vetting is completed.

What You'll Be Doing:

As a crucial member of the admin team, you'll handle various tasks to support the smooth functioning of the Bailiff team, including:

  • Collaboration and Communication: Engage professionally with court users, bailiffs, judiciary members, and the public.
  • Telephone Duties: Handle incoming calls, answer inquiries, and manage sensitive situations.
  • Scheduling and Bookings: Book evictions, gather risk assessments, and organise the Bailiff team's daily run sheets.
  • Data Management: Input bailiff returns accurately and use computer applications to maintain up-to-date records.
  • Payment Processing: Take payments over the phone with attention to detail.
  • General Office Support: Handle administrative duties, including filing and document preparation.

What We're Looking For:

  • Strong Communication Skills: Confidence to handle conversations in a professional manner.
  • IT Savvy: Basic IT skills, particularly in working with software and Office 365 applications.
  • Adaptability: Candidates from diverse backgrounds are welcome, showcasing excellent interpersonal skills.
  • Administrative Experience: Previous experience is a plus, but not essential; willingness to learn is key.

This role is perfect for someone who is organised, detail-oriented, and ready to contribute to the justice system's efficiency. You'll be a vital part of a supportive team, making a real difference in the community.



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