Assistant Reservations Manager

1 month ago


Chipping Norton, United Kingdom Soho House & Co Full time
About the Role

We are seeking an experienced Assistant Reservations Manager to join our team at Soho Farmhouse. As a key member of our Reservations Department, you will be responsible for managing the reservations process and operation, coaching and motivating the team to deliver quality guest service and meet financial targets.

Key Responsibilities
  • Liaise with central reservations to communicate new rate plans and promotions
  • Ensure consistent communication with revenue manager and the House Manager to remain transparent with revenue strategy
  • Continually update and review the in-house reservations systems to ensure streamlined and cohesive information
  • Manage the daily operations and efficient running of the Reservations Department
  • Manage Room Yielding opportunities across the financial year to ensure business savvy decisions to elevate our KPI's in room revenue each quarter
  • Encourage continuous improvement within your team, through training and development and understanding the wider business
Requirements
  • 1-3 years' experience in a busy high-profile venue
  • Natural flair for first-class service in a similar role
  • Excellent interpersonal skills and ability to build relationships (internal and external)
  • Strong attention to details
  • Excellent customer service
  • Organised and reliable
  • Computer literacy within Opera, Micros and Adaco advantageous
  • Full understanding of local authority requirements
What We Offer
  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes
  • Subsidised transport rate offered from Chipping Norton (OX7) & Banbury (OX15 & OX16)


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