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Cafe Operations Manager

2 months ago

Barnard Castle, United Kingdom One Retail Full time
About the Role

We are seeking a dedicated and experienced Cafe Supervisor to join our team at One Retail. As a Cafe Supervisor, you will play a key role in ensuring the smooth operation of our cafe, providing exceptional customer service, and leading a team of staff to achieve high standards of quality and efficiency.

Key Responsibilities
  • Team Leadership: Supervise a team of staff, providing guidance, support, and coaching to ensure they have the skills and knowledge to perform their duties effectively.
  • Customer Service: Provide exceptional customer service, ensuring that customers receive a high-quality experience in our cafe.
  • Operations Management: Oversee the day-to-day operations of the cafe, including managing stock, supplies, and equipment, and ensuring that all health and safety standards are met.
  • Performance Management: Monitor and analyze performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and productivity.
  • Communication: Communicate effectively with colleagues, management, and customers, ensuring that all stakeholders are informed and engaged.
Requirements
  • Experience: Previous experience in a supervisory or management role in a similar environment.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Knowledge: Knowledge of food safety and hygiene practices, as well as health and safety regulations.
  • Education: Relevant qualifications or experience in a related field.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we would love to hear from you.